Failure to show for any confirmed grooming appointment will result in a no-show fee equivalent to the cost of your pet's groom.*
PLEASE let us know beforehand if your pet has any history of biting or aggression. This does not mean we will not groom your pet, only that we will be prepared to handle them correctly. If we are not warned beforehand and are caught off-guard and bitten by your pet, the groom will have to be brought to an end for safety reasons.
We will only dematt your pet within reason. If your pet is heavily matted or pelted there is nothing we can do and they will have to be shaved with whatever length will fit underneath the matts. This is for the safety and comfort of your pet.